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Holler Car Privacy Policy

Last updated: August 19, 2026

This Privacy Policy describes how Valethru Technologies Private Limited (“the Company”, “We”, “Us”, or “Our”) accesses, collects, uses, shares, retains, and deletes information in connection with the Holler Car mobile application for iOS and Android (the “App”).

The App is a valet driver operations tool. It is used by valet staff at assigned hotels and properties to check in for duty, handle vehicles, document vehicle condition, and keep on-duty attendance accurate.

This policy applies only to the Holler Car App. Our website and other Holler products are described in the general Privacy Policy.

Who We Are

The App is provided by Valethru Technologies Private Limited, Executive Centre India Limited, Level 1, Unit 2, Sy. No. 83/1, Plot No. 2, Salarpuria Sattva Knowledge City, Inorbit Mall Road, Raidurg Village, HITEC City, Hyderabad, Rangareddy, Telangana, 500081.

Privacy questions: business@hollercar.com or https://www.hollercar.com/#contact.

Information We Collect

We collect the categories below to operate the App. We do not sell personal or sensitive user data, and We do not use it for advertising.

Account and identity

When You sign in, We collect Your phone number and authenticate You through Firebase Authentication. We also store Your name, role (for example driver or supervisor), and the company or property You are assigned to. Accounts are typically created by the property operator or by Us, not by self-registration in the App.

Precise location

The App uses precise location (GPS and related device location services) for on-duty attendance at an assigned property.

  • While using the App (required). Location is used to verify that You are at Your assigned property before You check in, and to confirm You remain inside the property radius while You are on duty and the App is open. Without this permission You cannot use the App.
  • Background / Always / Allow all the time (optional). If Your schedule has a geo-fence and You grant background location, the App may register a geo-fence around the assigned property and receive enter and leave events even when the App is closed or not in use. We use those events only to keep attendance accurate, including automatic check-out when You leave the assigned property. You may decline background location and still check in. In that case, automatic check-out while the App is closed will not be available; attendance checks continue only while the App is open.

Location collected for attendance may be sent to Our servers together with Your check-in or check-out record, or it may be used only on Your device to determine whether You are inside the property radius. The geo-fence is removed when You check out or Your shift ends. We do not use location to track Your route, to monitor You after You check out, or to provide advertising.

Camera, photos, video, and microphone

The App uses the camera so You can take photos and videos of vehicles for valet documentation (condition records, license-plate / ANPR capture, and similar assignment records) and to scan QR codes used in valet workflows. When You record a video, the microphone is used to capture the accompanying audio. Photos and videos You capture are uploaded to Our servers and associated with the valet assignment.

Notifications and device tokens

If You allow notifications, We collect a Firebase Cloud Messaging (FCM) device token so We can send operational alerts (for example assignment updates). When You leave a geo-fenced property in the background, the App may also show a local notification that You were checked out. Notification permission can be declined in Device settings; some attendance features will then be limited.

Device and diagnostics

The App sends app version and build number with API requests. Our servers may also receive standard technical data such as IP address, mobile operating system, and device type when You use the App. We use Firebase App Check to help confirm that requests come from the genuine App.

Information stored on Your device

The App stores session tokens, schedule identifiers, geo-fence coordinates, and similar operational state on Your device so the App can work offline and resume after restart. Geo-fence coordinates stored on the device are removed when You check out or log out.

How We Use Information

  • Valet operations: check-in and check-out, vehicle handling, assignment workflows, and supervisor tools.
  • On-duty attendance: verify presence at the assigned property and detect when a checked-in driver leaves, including when the App is closed or not in use if background location is granted.
  • Vehicle documentation: store photos and videos You capture as part of the valet record.
  • Account and security: authenticate You, keep the session, and reduce abuse of the service.
  • Communications: send operational push notifications and in-app alerts related to Your shift.

We do not use App data for advertising, ads measurement, or selling data.

How We Share Information

We share personal and sensitive data only as needed to operate Holler Car:

  • Your assigned property operator. Attendance (including check-in and check-out location when it is sent), vehicle photos and videos, and other valet records are available to the hotel or property company You work for and to authorized supervisors, so they can run valet operations.
  • Service providers. We use processors who help Us run the App, including Google Firebase (Authentication, App Check, and Cloud Messaging) and Our cloud hosting providers. They may process data only to provide those services to Us.
  • Legal and safety. We may disclose information if required by law, to respond to a valid legal request, or to protect the Company, users, or the public.
  • Business transfers. If the Company is involved in a merger, acquisition, or asset sale, information may be transferred with legally adequate notice.

We do not sell personal or sensitive user data, and We do not share it for advertising.

Permissions on iOS and Android

The App requests the following device permissions. Each request is tied to a feature described above.

  • Location (While Using / When In Use): required to verify You are at the assigned property and to use the App.
  • Location (Always / Allow all the time / background): optional; used only while You are checked in, so attendance can update when the App is closed or not in use. Monitoring stops when You check out.
  • Camera: photos, videos, and QR scanning for valet workflows.
  • Microphone: audio that is part of a video You record in the App.
  • Notifications: operational alerts and check-out notices.

You can change location, camera, microphone, and notification access in Your Device settings. Declining a non-required permission (background location or notifications) does not block check-in; the related background feature will not run.

Retention

We keep personal data only as long as needed for the purposes in this policy, and longer when We have a legal obligation, a dispute to resolve, or a need to enforce Our agreements.

  • Account information is kept while Your account is active with the assigned property.
  • Check-in and check-out records (which may include location) are kept as operational attendance records for that property.
  • Vehicle photos and videos are kept with the related valet assignment record.
  • FCM tokens are kept until You log out, reinstall the App, or the token is replaced.
  • On-device geo-fence data is deleted when You check out or log out.

We do not continue location monitoring after You check out.

Account and data deletion

The App does not offer self-service account creation. To request deletion of Your Holler Car account and associated App data, contact Us at business@hollercar.com or ask the property operator who provisioned Your account. We will delete the account and associated data except where We must retain information for security, fraud prevention, or legal compliance. Account freezing is not treated as deletion.

Security

We transmit App data over HTTPS and use commercially reasonable administrative, technical, and organizational measures to protect it. No method of transmission or storage is completely secure.

Children

The App is for on-duty valet staff. It is not directed at children under 13, and We do not knowingly collect personal information from children under 13.

International Transfers

We are based in India. Information may be processed in India and in other countries where We or Our service providers operate, including where data-protection laws may differ from those in Your country. We take steps reasonably necessary to treat the data in accordance with this policy.

Changes

We may update this Privacy Policy from time to time. We will post the updated policy at this URL and change the “Last updated” date. You should review this page periodically. Changes take effect when they are posted.

Contact Us

For questions about this Privacy Policy or Holler Car data practices:

  • Email: business@hollercar.com
  • Website: https://www.hollercar.com/#contact
  • Post: Valethru Technologies Private Limited, Executive Centre India Limited, Level 1, Unit 2, Sy. No. 83/1, Plot No. 2, Salarpuria Sattva Knowledge City, Inorbit Mall Road, Raidurg Village, HITEC City, Hyderabad, Rangareddy, Telangana, 500081